Skip to main content

Privacy Policy

Effective Date: 8 April 2025

melodyX.net, operated by Webfox Media Ltd ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use and share it, and your rights regarding that information. We adhere to applicable privacy laws worldwide, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

1. Information We Collect

We only collect personal information that is necessary to provide and improve our services. This includes:

  • Information You Provide: Basic identifiers such as your name, email address, username, and any other details you provide when you register an account, fill out forms, or contact us. (We do not collect sensitive personal data like financial information or national ID numbers directly on our site. If you make purchases, payment details are handled securely by our payment processor.)
  • Usage Data: Information collected automatically about your use of melodyX.net. This includes your IP address, browser type, device information, pages visited, and cookies or similar tracking technologies. This data enables core site features and helps us keep our site secure and functioning properly (see Cookies below).

We do not knowingly collect personal information from children under 13 (or under 16 in certain jurisdictions). Our site is intended for general audiences. If you believe a child has provided us with personal data, please contact us so we can delete it.

2. How We Use Your Information

We use your personal data only for legitimate and lawful purposes, including:

  • Providing and Improving Services: To create and manage your account, allow you to use site features (e.g. uploading songs, profiles), and to process transactions or subscriptions you initiate. We also use data to maintain and improve our website's functionality, content, and user experience.
  • Communication: To send you service-related communications (confirmation emails, account notifications, updates about your use of the site). If you opt in, we may also send newsletters or promotional emails; you can unsubscribe at any time.
  • Customer Support: To respond to your inquiries, requests, or support tickets and provide effective customer service.
  • Service Development: To troubleshoot issues, test changes, and develop new features or services that enhance your experience.
  • Legal and Security: To enforce our Terms and Conditions and other agreements, to prevent fraud, spam, or abuse of our site, and to comply with applicable legal obligations. We may use personal data to protect the rights, property, or safety of our users, our company, or others.

We only process your information when we have a lawful basis to do so — for example, to fulfill a contract with you (providing the services you signed up for), with your consent (for optional features like newsletters), to comply with a legal obligation, or for our legitimate interests (such as improving our services or ensuring security), balanced with your rights.

3. How We Share Your Information

We value your privacy. We do not sell or rent your personal information to third parties for their own marketing or profit. We only share data in the following circumstances:

  • Service Providers (Processors): We share information with trusted third-party companies that help us operate our website and provide our services. For example, we use providers for website hosting, email delivery, customer support, and payment processing. These partners only receive the data necessary to perform their specific services, and they are contractually obligated to keep your information confidential and secure, and to use it only for our specified purposes.
  • Legal Requirements and Protection: We may disclose personal data if required to do so by law or in response to valid legal process (e.g. a court order or subpoena). We may also share information when we believe in good faith that disclosure is necessary to comply with the law, to enforce our site terms, or to protect the rights, property, or safety of Webfox Media Ltd, our users, or the public.
  • Business Transfers: If we undergo a business transaction such as a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity. If such a transfer occurs, we will ensure your personal data remains subject to equivalent privacy protections and notify you of any material changes.
  • With Your Consent: In any situation where we need to share your information for other purposes not covered above, we will only do so with your consent. For example, if you choose to integrate your account with a third-party service or share content to social media, we will do so at your direction.

Aside from the purposes above, we will not share your personal data with third parties. In particular, we do not sell personal data and have not sold personal data in the past. If this ever changes, we will update this policy and provide any required notices or opt-out options.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (such as local storage) to ensure our services function properly:

  • Essential Cookies: These are necessary for the site to work correctly (for example, keeping you logged in or remembering your preferences). Without them, certain features may not function. Essential cookies do not require your consent.

We do not use analytics cookies or advertising cookies, and we do not share data with ad networks. If we introduce new types of non-essential cookies in the future, we will update this policy and obtain your consent where required.

You can control or delete cookies at any time through your browser settings. Disabling certain cookies may affect the functionality of our site. If you have any questions about our use of cookies, please contact us.

5. International Data Transfers

melodyX.net is a global service. Your information may be transferred to and processed on servers located in countries other than your own. This includes servers and service providers in the United Kingdom, the European Union, the United States, or other locations where we or our partners operate.

We understand that different countries may have different data protection laws. Whenever we transfer personal data across borders, we take steps to ensure it remains protected according to this Privacy Policy and applicable law. If you are located in the European Economic Area (EEA) or another region with data transfer restrictions, we will implement appropriate safeguards for cross-border transfers of your data. These may include:

  • Relying on a European Commission adequacy decision (if the destination country is recognized as having strong data protection laws).
  • Using standard contractual clauses or other approved transfer mechanisms to contractually ensure your data receives an adequate level of protection.
  • Obtaining your consent in certain situations, if required by law.

No matter where your data is processed, we treat it securely and in accordance with this Privacy Policy. If you have questions about international data transfers, feel free to contact us.

6. Data Security

We take data security seriously and implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (e.g., using HTTPS), access controls to limit who can access your information, and regular review of our security practices.

However, please note that no website or internet transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You can help by using a strong, unique password for melodyX.net and keeping your account credentials confidential. If you suspect any unauthorized access to your account or any security vulnerabilities, please notify us immediately.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by law. This generally means:

  • For account information, we keep it as long as your account is active. If you choose to delete your account or if it's inactive for an extended period, we will delete or anonymize your personal data within a reasonable timeframe, except where we need to keep it for legitimate business or legal purposes (e.g., record-keeping, fraud prevention, tax, accounting, or legal compliance).
  • For communications with us (like emails to support), we may retain those communications as long as needed to address your request and for internal record-keeping.
  • For usage data (such as server logs), we retain this data only as long as needed to keep the site secure and functioning properly, after which it is deleted or anonymized.

When we no longer need personal data, we will securely delete it or anonymize it so it can no longer be linked back to you. If deletion is not immediately possible (for example, because the data is stored in backup archives), we will store it securely and isolate it from further use until deletion is possible.

8. Your Rights and Choices

You have rights and choices regarding your personal information. We are committed to honoring your rights under applicable data protection laws:

  • Access and Correction: You can request a copy of the personal data we hold about you. We will provide it, along with information about how we process it. If any of your information is inaccurate or incomplete, you have the right to ask us to correct or update it.
  • Deletion: You may request that we delete your personal data. For example, you can delete your melodyX.net account at any time through your profile settings (if available) or by contacting us. Please note we may retain certain information as required by law or for legitimate purposes (see Data Retention above).
  • Withdrawal of Consent: If we rely on your consent to process any personal data (such as for optional marketing), you can withdraw that consent at any time. For instance, you can unsubscribe from marketing emails by clicking the "unsubscribe" link. Withdrawal of consent will not affect the lawfulness of processing already carried out.
  • Objection and Restriction: You have the right to object to certain processing of your data, such as processing for direct marketing or when we base processing on a legitimate interest. You can also ask us to restrict processing of your data (to just store it but not use it) if you believe it's inaccurate, or if you have objected to processing and are awaiting verification or a decision.
  • Data Portability: Where applicable (e.g., under GDPR), you can request a copy of your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service. We will provide this for data we process on the basis of your consent or a contract with you, and which you provided to us directly.
  • California Privacy Rights (CCPA/CPRA): If you are a California resident, you have the right to know what categories of personal information we collect and why, to access the specific pieces of information we hold about you, and to request that we delete or correct your personal information (subject to legal exceptions). You also have the right to not be discriminated against for exercising your privacy rights. As noted, we do not sell your personal information. California residents can exercise their rights by contacting us through the methods below. We may need to verify your identity before fulfilling certain requests, as required by law.

Exercising Your Rights: To exercise any of the rights above or ask a question about your rights, please contact us at the details provided in the Contact Us section. We will respond to your request as soon as possible, and within the timeframe required by applicable law. Some rights may be subject to limitations or exceptions under the law; if we cannot fulfill a request, we will explain the reasons in our response.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services (for example, links to social media pages, partner sites, or external resources). Please be aware that we do not control the privacy practices of those third parties. If you click on a third-party link and leave our site, any data you provide to those sites is not covered by this Privacy Policy.

We encourage you to read the privacy policies of every website or service you visit, especially if you provide personal information to them. We are not responsible for the content, security, or privacy practices employed by any third-party websites or services.

10. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of the policy. If the changes are significant, we will provide a more prominent notice (such as by email notification or a notice on our website).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of melodyX.net after any updates constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us. We are here to help.

  • Company: Webfox Media Ltd (operator of melodyX.net)
  • Email: privacy@melodyx.net
  • Address: F04, 1st Floor, Knightrider House, Knightrider Street, Maidstone, Kent, ME15 6LU, United Kingdom

When contacting us about a privacy issue, please include enough detail for us to understand and respond to your request. If you are contacting us to exercise a privacy right, we may need to verify your identity for security purposes.

Thank you for trusting melodyX.net with your personal information. We value your privacy and will continue to safeguard your data diligently.